The Dwelo Hub
Don't see what you're looking for?
Submit a support request here and we'll take care of you right away. Or call us at 415.582.6701
+ What is the Dwelo hub?
The Dwelo hub is the small computer that allows you to control all the devices in your home from the mobile and web apps. It communicates with each device and with the mobile and web apps over the Internet.
+ What does the hub look like?
The Dwelo hub is a small computer housed in plastic casing. The hub comes in a couple varieties.
Some models are a little bigger than a deck of cards and may be off-white or black in color. These models have three ports on one long side and five ports on one short side.
Other models of the hub are square shaped about five inches long, five inches wide and one inch deep. They are white with an orange "dwelo" logo on top. They have two ports and three small LED lights on one side.
+ How do I restart or powercycle the hub?
Like any other computer, the hub can get into a bit of a funk and may not work as expected. In these cases we recommend you restart it as follows:
- Unplug the power cord while leaving the ethernet cable plugged in.
- Wait 10 seconds.
- Plug the power cord back into the hub.