Dwelo Smart Locks

Don't see what you're looking for?

Submit a support request here and we'll take care of you right away. Or call us at 415.582.6701


See our smart lock guide for information specific to your lock model.

+ My lock isn't responding from the mobile or web app, what do I do?

  1. Make sure your Dwelo hub is plugged in to power and Internet.
  2. Make sure your home Internet connection is live and working.
  3. Make sure your mobile phone or computer's Internet connection is live and working.
  4. Make sure your lock's batteries are not dead. Click here to navigate to your specific lock to learn more.
  5. If you've followed the previous steps and your lock is still not responding to commands, contact us via the support form on this page providing as much information as possible about the problem. We'll be sure to help you resolve it.

+ My lock is dead and needs new batteries, what do I do?

If your lock batteries are dead, reach out to community management to replace them.

Click here to find your lock and learn how to know when your lock needs new batteries.

+ My door code isn't working, what do I do?

  1. Make sure you are using the correct door code. Scroll to "How do I view my door code" for more information.
  2. Make sure your lock's batteries are not dead. Click here to find your specific lock and learn how to check its battery level.
  3. If you've followed the previous steps and your door code still not working, contact us via the support form on this page providing as much information as possible about the problem. We'll be sure to help you resolve it.

+ How do I view my door code?

ANDROID AND IOS APPS
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap "Show Door Code".
  3. Enter your account password then tap "return" to hide keyboard.
  4. Tap "Show Code" to reveal your door code.
  5. If you want to generate a new door code and replace your old one, tap "New Code".
  6. Tap "Done" to close the view.
WEB APP
  1. In your web browser, navigate to https://web.dwelo.com.
  2. If you are not logged in already, you will need to provide your account email and password and log in.
  3. Once logged in, click the user menu at the top right (person-in-circle icon).
  4. Select "Profile".
  5. After the page loads, click the "View/Reset Door Code" button.
  6. Enter your password and click "Confirm".
  7. After confirming your password, your door code should be visible.
  8. If you would like to reset your door code, select the "Confirm Reset" checkbox and then click the "Reset Code" button.

+ How do I change my door code?

Keep in mind, it may take a minute for your new code to reach your lock.

ANDROID AND IOS APPS
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap "Show Door Code".
  3. Enter your account password then tap "return" to hide keyboard.
  4. Tap "Show Code" to reveal your door code.
  5. If you want to generate a new door code and replace your old one, tap "New Code".
  6. Tap "Done" to close the view.
WEB APP
  1. In your web browser, navigate to https://web.dwelo.com.
  2. If you are not logged in already, you will need to provide your account email and password and log in.
  3. Once logged in, click the user menu at the top right (person-in-circle icon).
  4. Select "Profile".
  5. After the page loads, click the "View/Reset Door Code" button.
  6. Enter your password and click "Confirm".
  7. After confirming your password, your door code should be visible.
  8. If you would like to reset your door code, select the "Confirm Reset" checkbox and then click the "Reset Code" button.

+ What's the difference between my account password and my door code?

Click here to learn how about the difference between your account password and door code.

+ How do I know when my lock needs new batteries?

Click here to learn how to know when your lock needs new batteries by selecting your specicific lock.

If your lock batteries are dead, reach out to community management to replace them.

+ Is my door code unique?

Yes, each user has a unique door code. Your door code is private. Do NOT share your door code with anyone.

+ Can I choose my door code?

For security purposes, we do not allow users to choose their own door codes. This allows Dwelo to ensure that each door code is unique and that it corresponds to a single user in a community.