User Management

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+ I don't have access to my unit, what do I do?

If you don't have access to your unit, you may see an error message in the mobile app. Please contact your community management and ask them to grant your account access to your unit.

+ Whats the difference between my account password and my door code?

Your account password is tied to your Dwelo account email and grants you access to all Dwelo services. You must enter it to log in, to view or reset your door code, and to change your password.

Your door code is a numeric code stored on the locks of the units you have access to. If you enter this code on the keypad of a lock that belongs to a unit you have access to, the lock will unlock. Your door code is unique to you and should NOT be shared with anybody.

Occasionally you may hear other phrases that mean the same thing as "door code," including "access code," "lock code," "PIN code," or "PIN." These phrases usually refer to the code that is used to unlock a lock and should not be confused with your account password.

REMINDER: Dwelo employees will never ask you for your account password or door code. This information is private, and you should never disclose it to anyone.

+ How do I change my account password when logged in?

ANDROID AND IOS APPS
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap "Change Password".
  3. Enter your current account password, new password, and confirm your new password.
  4. Tap "Save Password" to save your new password.
WEB APP
  1. In your web browser, navigate to https://web.dwelo.com.
  2. If you are not logged in already, you will need to provide the email and password associated with your Dwelo account and log in.
  3. Once logged in, click the user menu at the top right (person-in-circle icon).
  4. Select "Profile".
  5. After the page loads, click the "Change Password" button.
  6. Enter your current account password followed by your new password.
  7. Submit the form to finalize your new password.

+ I forgot my account password, how do I reset it?

For security purposes, we cannot recover your existing account password. You can, however, reset your password from the mobile or web app.

ANDROID AND IOS APPS
  1. Open the mobile app and log out if you are logged in.
  2. Tap "Sign in" to reveal the login form.
  3. Tap "Forgot Password".
  4. Enter your account email address and tap the button to submit the form.
  5. Check your email for a reset password link and click the link.
  6. Enter your new password in both fields and submit the form to finalize your new password.
WEB APP
  1. Assuming you are logged out, navigate to https://web.dwelo.com in your web browser.
  2. On the login page, click the "forgot password" link.
  3. Enter your email in the field and click the button to submit the form.
  4. Check your email for a reset password link and click the link.
  5. Enter your new password in both fields and submit the form to finalize your new password.

+ How do I view my door code?

ANDROID AND IOS APPS
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap "Show Door Code".
  3. Enter your account password then tap "return" to hide keyboard.
  4. Tap "Show Code" to reveal your door code.
  5. If you want to generate a new door code and replace your old one, tap "New Code".
  6. Tap "Done" to close the view.
WEB APP
  1. In your web browser, navigate to https://web.dwelo.com.
  2. If you are not logged in already, you will need to provide your account email and password and log in.
  3. Once logged in, click the user menu at the top right (person-in-circle icon).
  4. Select "Profile".
  5. After the page loads, click the "View/Reset Door Code" button.
  6. Enter your password and click "Confirm".
  7. After confirming your password, your door code should be visible.
  8. If you would like to reset your door code, select the "Confirm Reset" checkbox and then click the "Reset Code" button.

+ How do I change my door code?

Keep in mind, it may take a minute for your new code to reach your lock.

ANDROID AND IOS APPS
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap "Show Door Code".
  3. Enter your account password then tap "return" to hide keyboard.
  4. Tap "Show Code" to reveal your door code.
  5. If you want to generate a new door code and replace your old one, tap "New Code".
  6. Tap "Done" to close the view.
WEB APP
  1. In your web browser, navigate to https://web.dwelo.com.
  2. If you are not logged in already, you will need to provide your account email and password and log in.
  3. Once logged in, click the user menu at the top right (person-in-circle icon).
  4. Select "Profile".
  5. After the page loads, click the "View/Reset Door Code" button.
  6. Enter your password and click "Confirm".
  7. After confirming your password, your door code should be visible.
  8. If you would like to reset your door code, select the "Confirm Reset" checkbox and then click the "Reset Code" button.

+ I forgot my account email, how do I obtain this information?

To obtain your account email, please contact a property manager at your community. For security purposes, Dwelo cannot provide your account email.

If you have multiple email addresses and you can't remember which one you use for Dwelo, you could search through your various email archives for an email from Dwelo inviting you to activate your account.

+ How do I grant my friends, family, or other people access to my home?

Residents are allowed to grant other users guest access to their unit. Scroll down for more information.

ANDROID APP
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap "Grant Access."
  3. Fill out the form and submit it by tapping "Grant Access."
  4. If this is the first time your guest has used Dwelo, they will receive an email invitation to sign up.
IOS APP
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap "Invite Guest" (you may need to scroll down to see the button).
  3. Fill out the form and submit it by tapping "Send Invite."
  4. If this is the first time your guest has used Dwelo, they will receive an email invitation to sign up.
WEB APP
  1. In your web browser, navigate to https://web.dwelo.com.
  2. If you are not logged in already, you will need to provide the email and password associated with your Dwelo account and log in.
  3. Once logged in, you should land on your unit detail page. If not, find and click the appropriate unit number on the Units page.
  4. Once the appropriate unit detail page has loaded, click the "Grant Access" button.
  5. From the Grant Access modal, you can select an existing user or add a new user. To add a new user, select the "New User" tab, enter the user's email, and then select a role for your guest. Not sure what role to select? Scroll down for more information.
ADDITIONAL INFO

If another person living in your unit needs full resident access, please contact your community management staff. We do NOT recommend you grant your existing account additional guest access as this may limit your account's capabilities. If you want an additional guest account, you should use a different email address that is NOT already associated with Dwelo.

+ How do I revoke access from users that I no longer want to have access to my home?

ANDROID AND IOS APPS

The ability to revoke access from a user through the mobile apps is currently unavailable. For now, use the web app to revoke access from users.

WEB APP
  1. In your web browser, navigate to https://web.dwelo.com.
  2. If you are not logged in already, you will need to provide the email and password associated with your Dwelo account and log in.
  3. Once logged in, you will need to navigate to the unit detail page that corresponds with the user whose access you'd like to revoke. To do this, find and click the unit number on the Units page.
  4. Once the appropriate unit detail page has loaded, locate the user in the permissions table near the bottom of the page.
  5. After you've located the correct user, click the key-minus button that corresponds to the user.
  6. A confirmation window will appear. Confirm the action if you've selected the correct user.

+ What's the difference between the Guest Resident and Door Code Only roles?

A Guest Resident can control all the devices in units they have access to. They also receive a unique door code. A Door Code Only guest CANNOT control devices in units they have access to. They ONLY receive a door code. Both users can log in and change their user information from their user profile.

ADDITIONAL INFO

If another person living in your unit needs full resident access, please contact your community management staff. We do NOT recommend you grant your existing account additional guest access as this may limit your account's capabilities. If you want an additional guest account, you should use a different email address that is NOT already associated with Dwelo.

+ How do I edit my profile or account information (i.e. name, phone, and email?

ANDROID APP
  1. Go to your profile by tapping the person icon (top-right).
  2. Click the pencil icon (bottom-left) to edit your information.
  3. When you are done, enter your password and tap "Save Profile."
IOS APP
  1. Go to your profile by tapping the person icon (top-right).
  2. Tap the fields you want to change and update them as needed.
  3. When you are done, tap "Save" at the top-right.
  4. Enter your password to save your changes.
WEB APP
  1. In your web browser, navigate to https://web.dwelo.com
  2. If you are not logged in already, you will need to provide the email and password associated with your Dwelo account and log in.
  3. Once logged in, click the user menu at the top right (person-in-circle icon).
  4. Select "Profile".
  5. After the page loads, click the "Edit Profile" button.
  6. For security purposes, your password is required to change your account information. Enter your password and click "Confirm".
  7. Change your account information as needed and click "Save".