Level for Multifamily End of Life Policy

Last Updated: June 30th, 2023


All products reach the end of their life cycle for several reasons, including market demands, technology innovation and development-driven changes, or product maturity and replacement with functionally richer technology. With that in mind, we have set out below Level’s End of Life Policy to help explain what it means for Level's multifamily platform to support hardware throughout the life cycle.


This Level for Multifamily End of Life Policy (“Policy”) pertains to the Level for Multifamily Platform and accompanying services’ (“Platform”) compatibility with smart apartment hardware devices (both manufactured by Level and manufactured by third parties) (“Hardware”). This Policy is separate from any hardware warranties offered by Level or third party product manufacturers (as applicable).

Level may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification).

This Policy is intended to describe Level’s general approach to the end of life process. It is incorporated into the Level for Multifamily master subscription agreements, which govern your use of the Platform and Hardware and includes applicable warranty information for the Platform and Hardware. Any questions arising in the interpretation or application of this Policy shall be as determined by Level in its sole discretion.

Hardware Categories and Support

The table below describes different categories of Hardware and the level of Platform support Level provides for each category of Hardware. It also explains how we notify you if Hardware is recategorized. Level reserves the right to recategorize any Hardware in its sole discretion.

1 For the purposes of calculating the Remaining Life, the order term will be based on a maximum of five (5) years.